Meeting and exceeding all company set operations and goals.
Working on enquires related to visa and immigration.
Counseling clients regarding visa interviews and immigration policies.
Sending the document check list pertaining to kind of visa required and counseling on the same.
Coordinating with the clients for any kind of information required regarding the consulate services.
Maintaining cordial relations with customers to sustain for the profitability of the business.
Preparing all the documentation of the client and giving him/her information for summation of the fee and file at Oasis Resource Management Pvt. Ltd.
Coordinating with the customers regarding documents and the attestations.
Handling customer visa queries on phone and in person and try to resolve issues that came forward through customer complaints.
Ensuring that the Denmark, Canada, Australia, New Zealand, USA & UK immigration is following as per the site.
Coordinating between the CRM and the Clients.
Interaction with the clients on mails.
Doing follow up call when the documentation checklist is issued.
Compiling documents and informing the clients on the deficit.
Sending the samples and formats of documents as and when required by the clients.
Doing follow up till the documents are received by means of sending Monthly updates and making calls.
Verifying and arranging the documents in order once received from the clients.
Maintaining database of clients.
Reporting to Visa Manager.
Handling the documentation team.
Handling the queries of the clients in the case of technical issues.
Filling up of the Immigration Application forms.
Making Introduction calls to the signed-up clients.
Surfing regularly on the immigrations sites for the latest updates.
Updating the clients and company about the changes occurred.
Dispatching the documents to the immigration department.
Verifying the VISA documentation.
Interaction with the clients on mails
Verifying the passports and visa stamping and handing over them to the client.
Service all clients of Oasis Resource Management Pvt. Ltd.
Responsible for Individual & Team target achievement on monthly basis.
Handling a team of Immigration Sales Consultant's & Case Coordinator's.
Doing allocation of lead's & assign work daily basis.
Reviewing Team performance on weekly basis.
Deal with clients across the Globe for different countries (UK, Canada, Australia, New Zealand, Denmark &many more) concerning different Visa application process.
Conducting training programs for new joining on different Visa processes.
Controlling on Escalation's & assuring best service concerning the Business requirement nbsp;with Individual & Corporate Client's.
Responsible for direct communication with clients, conducting meetings to resolve daily issues with individual & corporate client.
Engaging with premium client's to build relationships & delivering a positive customer experience while acquiring new clients.
Participating in the recruitment process to higher new joiners.
Responsible for create all kind of daily & monthly reports concerning Team Target & Performance.
Reporting to the- Branch Manager.
Manage Motivate and Develop Staff to provide exceptional customer service
Keep track of counselors performance and check follow up status.
Ensure that correct course is being provided to the student as per his/her requirement.
Analyze student need and then ensuring that proper guidance is being provided to them and their parents.
Manage visa counseling, visa processing, documentation and follow ups in streamlined manner.
Keep track of competitor's activity and then make strategy accordingly.
Provide training to staff from time to time and updating them with all the new rules and processes of all countries.
Ensure that staff is working in healthy environment, so that all can put in their best.
Induction and training of new joiners.
Manage finances and budgets of the company.
Maintain petty cash expenses and ensuring no wastage is being done by any member in the team.
Ensure excellent services to the clients and the delegates whoever visits the office.
Meeting assigned targets.
Conducting events for Data generation, managing day to day operations of Branch including Marketing, Sales, HR & Admin.
Ensuring Brand Building & Brand Promotion in the region & state.
Seminars in Schools & Colleges.
Participation in Fairs.
Counseling the students for overseas education for Australia, NZ & UK.
Follow-up with potential students, identify their interest & process their application as per their concerned country interest and the universities and colleges.
Handle & maintain records of students, applicants and applications sent to the Universities.
Taking care of application and visa process.
Interaction with the guests and the parents.
Collaborate with client institutions.
Meeting the Universities' delegates.
Arrangement of events (universities' visits).
Coordination with different departments.
Traveling to other cities for fairs and exhibitions for presentations to promote our company.
Ensure documentation and proper filing of the documents.